Refund policy

Requesting a return

Email 2115@mycityfreshmarket.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Who pays return postage

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Eligible returns

• Proof of purchase (order number) required
• Item must be unused, undamaged, and in original condition with all original tags, seals, and packaging (when provided)
• For hygiene and safety reasons, opened personal-care, beauty, or intimate-use items may be final sale unless defective
• Final sale, clearance, customized, or personalized items are not eligible (marked on the product page)

Returns we cannot accept

• Items marked final sale or clearance
• Returns sent without prior authorization
• Items that show use, damage, missing parts, or incomplete packaging after delivery
• Digital goods, gift cards, or perishable items (when offered)
• Opened personal-care, beauty, or hygiene-sensitive products (unless defective or our error)

How returns work

1. Email 2115@mycityfreshmarket.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Please keep your tracking number until the refund is complete.

When refunds post

After inspection, approved refunds go to the original payment method within 5–10 business days.

Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs. To exchange or replace an item, email us with your order number — subject to stock availability.