Shipping policy

Where we ship

We primarily ship to addresses in the United States. Selected international destinations may be available at checkout when a shipping rate is offered for your address.

We do not ship to destinations that cannot be selected at checkout, or where no carrier rate is returned. Contact 2115@mycityfreshmarket.com before ordering if you are unsure.

How long shipping takes

After payment clears, fulfillment usually starts and finishes within 1-3 business days after payment is confirmed.

After the label is created, delivery commonly takes 4-6 business days after the order ships for typical in-stock parcels to standard U.S. addresses. Estimates only — weather, carrier capacity, and product size can change timing.

Processing days exclude weekends and U.S. public holidays.

Freight & postage

Free standard shipping on all orders within the United States. No minimum purchase is required. International shipping availability and rates (if offered) are shown at checkout.

Extra charges for heavy/oversized/freight items appear at checkout before you pay when applicable.

Shipping carriers

We ship via major parcel carriers (USPS, UPS, FedEx, or equivalent). The carrier for your order appears on the shipping confirmation. Tracking is emailed when the package ships (allow up to 24 hours for carrier activation).

Delivery issues

If your package is lost or significantly delayed, Email 2115@mycityfreshmarket.com within 30 days of the ship date with your order number and tracking. For damage, keep packaging and send photos.

You are responsible for a complete shipping address. Contact us within 24 hours of ordering to correct an address before shipment.

Special shipping cases

Items are packed securely for carrier handling. Fragile SKUs receive extra cushioning when needed.

Multi-item orders may ship in more than one package. International duties/taxes (if any) are the customer’s responsibility unless stated at checkout.